My Background and Experience
I am a seasoned strategic planning and operational executive with over 30 years’ experience in start-up technology companies and international business consulting. I have experience and success in streamlining operations, implementing internal and external processes, and driving revenue for domestic and international organizations. I am personally responsible for over $100 million in sales, conducting due diligence for angel investors and raising millions in equity investments.
People, Culture & Hot Buttons
First and foremost, a company is made up of people and this is where the rubber meets the road. Consider people as the wheels of a vehicle that are supported by and in turn support, every function and decision of the company. They move and do as directed, but also have their own wants and desires that over time are based on events in their lives, their environment, finances, etc.
I put into place my “Hot Button” system of understanding the “needs” of your people (including management & ownership) and survey every employee to give you the insight and knowledge of the things “you don’t know that you don’t know”.
A cultural fit is defined as the likelihood that an employee will be able to conform and adapt to the core values and collective behaviors that make up an organization. I agree that you should hire someone that fits with your core values, but that's as far as I go. I do not agree with companies that want to hire a herd of people just like themselves. What are we a fraternity? When did core values start including ping pong and foosball or all you can eat sushi (I wouldn’t mind the sushi)? Culture is not conformity, it’s individualism and adaptation.
Financial Evaluation & Understanding
I remember consulting for a company a while back that was having the best years in revenue in the company’s history, but were upside down in their bank account. They were broke. They didn’t understand how this could be until I converted their financials into my vertical analysis system. It was then clear to them how their cost of goods was the issue.
You can’t stop there though, after you implement my vertical analysis, you have to load that into a horizontal analysis. This is where I look at a company's financial statement compared year over year, while every other year represents percentage differences in terms of changes to that baseline.
Companies work so hard to earn the money they make but few ever look at how they spend the money they make. I’m sure you have a chart of accounts and monitor your spending, but when’s the last time you looked at your expenses as a percentage of revenue?
Sales Process with Guarantees
I am sure everyone has heard the idiom "even a blind squirrel finds a nut every once in a while". As a business consultant, I have had the privilege of speaking to many groups about sales and business operations. While speaking to a quarterly conference of insurance agents a few years ago, I opened my speech with three simple questions. By a show of hands, how many of you achieved your sales goals last year? How many of you have a sales forecast for this year? And lastly, how many of you know what you must do on a daily basis to reach your sales goals? Interestingly enough, not a person in the room raised their hands for any of my questions. I was sitting in a room full of blind squirrels!
How can salespeople achieve their goals if they don't know what they must do each and every day? It has been said for many years that sales is a numbers game. I agree with that statement 100%. In sales, a widget is a widget. No matter your business or what product or service you sell, there is a process that you go through to close a sale.
Each and every business has a different set of numbers. In addition, each and every sales person within the company, has a different set of numbers based on his/her skill set. My point to all of this is simple. How can a business owner create a financial forecast/proforma, or you as a sales person achieve a sales quota if you have no clue what you must do every day?
Management & Ownership
The goal of a business turn-around or tune-up is to provide the knowledge, skills, and ability for each owner to carry on without me. I don’t expect to hang around forever, but to give you the tools to do it yourself.
The rules of a vertical accounting system are to allow owners to see exactly where they stand financially, in moment’s notice. They can adapt and change BEFORE the problem grows into something that can’t be overcome.
The sales process implemented with daily actions to ensure goals and promised projections are met. The confidence level for not just the owners, but also for each salesperson grows and ensures longevity and happiness of each sales person. When you know what you must do every day, then there is no ambiguity or gray area for confusion.
As for the employees and culture you currently have, If I were to ask them what would be the first thing they would change if they were CEO tomorrow, would you be afraid of the answer? That’s one of the first things I do in every consulting engagement, and it is by far the most insightful to ownership.
Business Consulting & Turn-Around Services
I’m ready to take the guesswork out of my business decisions!
Bob’s Success Stories